Repair Centre

Laowa Repair Centre

22 Telson Road, Markham, ON L3R 1E5

Tel: 905-477-4111  |  Email:

Hours of Operation:
Mon-Thurs 8:30am-4:30pm  |  Fri 8:30am – 3:30pm

Ensure your equipment is properly packed before sending it for repair!

Pack your equipment so there is no room for movement

Use two boxes. Find a box that just fits your equipment. Inside this box, house your equipment in a sealed bag (to protect from lint) and then use materials such as foam chips or newspaper to secure your equipment in place. The packing should be very tight. Make sure your equipment does not have room to move around. We strongly recommend that you pack this box inside another box that is lined with additional filler materials.

Make sure you label your package

You should clearly label your box with “From” and “To” addresses. We strongly recommend that you cover the label with clear tape to ensure it is protected from water or tearing during shipping.

Include a detailed problem description & provide full contact information

Inside the box, please write a detailed description of your problem. We recommend you remove all unnecessary accessories such as filters, tripod collars, and quick release plates. Do ensure that the front and rear lens caps are properly attached. If there is a focusing issue, please include a printed image (or a disposable memory card which will not be returned).

For warranty service eligibility, a copy of a sales receipt from a Laowa authorized Canadian dealer is required detailing the dealer’s name, address, telephone number, date of purchase, Laowa lens, model and serial number.